Mixed cleanliness: several guests praised cleanliness, but multiple reports of dirty bathroom floors, stained shower floors, bad odors and plumbing leaks that required towels — cleanliness is below perfect but not uniformly poor.

Generally very positive service: multiple mentions of friendly, helpful staff and good front-desk interactions. One serious negative (unauthorized extra charge / booking issue) lowers a perfect score but overall service is a strong point.

Excellent location noted repeatedly: convenient, next to the Harley dealership, easy parking for motorcycles and generally praised by many guests.

Room quality is uneven: some rooms described as clean and comfortable while others (including a Presidential Suite) had A/C failures, drooping fan blades, plumbing under-sink issues and dated/odd smells — overall slightly below average for the brand.

Amenities are generally acceptable: breakfast available and parking noted, but issues reported such as running out of breakfast items and missing/empty batteries for the TV remote.

Value is a concern for some guests: comments that the price felt too high for the hotel level and at least one guest reported an unauthorized extra charge, lowering perceived value.

Mixed F&B experience: some guests said breakfast was great, while others reported items ran out — generally positive but inconsistent.

Overall experience leans positive with multiple guests saying they enjoyed their stay, slept well, and would return; however, isolated but significant issues (billing, room problems, odors) created some negative experiences for others.